Our advice: talk to customers everywhere and be available on all platforms: in social networks and messengers, on the website.
For a long time, an online consultant has become as popular a channel for communicating with clients as telephone and mail. And if earlier it was just a chat on the site, now the functionality of various services is rapidly increasing.
How they do in WebCanape
For the fifth year in a row, we have been using Jivo – these guys have everything to communicate with clients online: chat on the site (online consultant), telephony and callbacks, receiving messages from social networks, instant messengers, applications and e-mail, corporate chat and built-in CRM capabilities.
There are several innovations that we are actively using. They help to increase sales and make working with the service even easier:
1. Holding voice phrase
Don’t make your customers listen for dial tone and wait for a response. In Jivo, you can now add your own audio file (mp3, flac, ogg), which will sound while waiting for a response, or use the text-to-speech function – the phrase you typed will be voiced by a robot.
2. Updated telephony statistics on callback
Monitor the quality of processing incoming requests at the employee level – listen to the recordings or watch the call transcript.
3. Video chat for clients
Stand out from the competition – now you can communicate with site visitors via video link. Show yourself, your colleagues or even demonstrate the product to the camera, try to inspire confidence in the client.
Jivo has established integration with several more services – now you can make your own chatbot and configure it as you like.
WebCanape is the official partner of Jivo. This means that it is profitable to connect the service through us:
- with the WEBCANAPE promo code pro version for a month – is free;
- when paying for a license for a year – 10% discount…
WebCanape specialists will connect and place the service on your site, check the correctness of the service and recommend additional tools if necessary.
Do you want to implement a consultant, but have no time to delve into the system settings?
Contact us by phone: +7 (800) 200-94-60, ext. 321 or send a request to [email protected]